Effective date: 20 July 2026

This policy applies to deliveries arranged by Quiczy (Pty) Ltd. It must be read with our Returns, Warranty & Refunds Policy and Terms & Conditions. Consumer rights under South African law always take priority.

1. Delivery area

Quiczy delivers to valid street addresses within South Africa. Customer collection and international delivery are not currently available. If an address cannot reasonably be serviced, we will contact the customer before accepting or dispatching the order and provide the lawful available options, including cancellation and a full refund of any affected amount already paid.

2. Courier service

Quiczy arranges delivery through an appropriate independent delivery service. The specific service may depend on the destination, parcel and fulfilment requirements. Customers do not need an account with the delivery service.

3. Delivery charges

Standard delivery costs R149 per order. Delivery is free when the qualifying order amount is R1,500 or more. When free delivery applies, the paid delivery option is removed automatically at checkout. These rules apply to eligible deliveries within South Africa.

Quiczy will not add an undisclosed delivery charge after accepting an order. If a delivery cannot reasonably be completed because of a restricted location, materially incorrect address information or another fulfilment problem, we will explain the issue and provide lawful options before fulfilment.

4. Processing and delivery estimates

Orders are processed after cleared payment, stock confirmation and fulfilment checks. Dispatch and delivery estimates may depend on current stock, warehouse processing, destination and delivery-service operations.

Delivery dates are estimates unless Quiczy expressly confirms a firm date in writing. Same-day or next-day delivery is not promised unless specifically confirmed. If an item becomes unavailable or materially delayed, we will contact the customer with the available options, including any cancellation or refund right required by law.

5. Tracking

Tracking details will be sent when they are available from the courier. Tracking may take time to activate after a label is created. Customers should use the courier’s tracking information as a guide and contact Quiczy if an order appears materially delayed.

6. Delivery details and access

Customers must provide an accurate street address, recipient name, email address and reachable South African telephone number. Someone must be available to receive the parcel where the courier requires a signature or handover.

A reasonable redelivery, storage or address-correction charge may apply if delivery fails because incorrect information was supplied, access was unavailable or nobody could accept the parcel, provided the charge is lawful and disclosed.

7. Inspection and transit damage

Inspect the parcel as soon as reasonably possible. If packaging or goods show transit damage, an item is missing or the wrong item arrived, email admin@quiczy.co.za promptly with the order number and photographs. Reporting visible courier damage within 48 hours helps the investigation, but a later report does not automatically remove statutory rights.

Where goods were damaged before delivery or Quiczy supplied the wrong or incomplete order, Quiczy will arrange the appropriate return or collection at its cost and provide a lawful remedy.

8. Risk and failed delivery

Risk passes to the customer on delivery to the nominated address, subject to applicable law. Ownership passes after Quiczy has received full payment.

If a parcel is returned because of an incorrect address, refused delivery or repeated failed attempts, we will contact the customer about redelivery or cancellation. Any deduction or additional charge will be reasonable, lawful and explained before processing.

9. Contact

Delivery enquiries: admin@quiczy.co.za

For returns and damaged goods, read our Returns, Warranty & Refunds Policy.